Maximize your Cisco UCCX return on investment and increase your agent efficiencies with a Workflow Concepts Managed Service Program. The UCCX is a powerful contact center solution and is capable of achieving advanced levels of integration and automation with sophisticated development. Our Managed Service Programs listed below are designed to improve your customer’s journey, increase your agent productivity and to provide a level of support that exceeds your expectations.

Why Start A Managed Service Program?

Continual Improvement

Break/Fix

Move/Add/Change

Increase Efficiencies

Dedicated and Experienced Support 24/7

Reduced Down Time

Access to Subject Matter Experts

Access to New Features

Example First Year Savings: 50 seat UCCX Call Center - 30% efficiency increase resulting in Year 1 Savings of $480,000

The below programs cover the most commonly requested support items. If these do not address your exact needs we can create a custom program for your organization.

Managed Service Program

UCCX Base 4*

Customized manage support program for configuration needs of UCCX and the Finesse agent and supervisor desktop. Provides a 15 minute service level for priority requests, break/fix and move/add/change. Reduce your downtime and exposure with the most experienced support in the industry.

$1,800 per month - Includes Break/Fix, Move/Add/Change up to 4 hours per month.

UCCX Enhanced Support*

$3,600 per month - Includes Break / Fix, Move / Add / Change, Small Project and support of Top 10 UCCX

Areacode/Zipcode Routing
VIP Routing
Dynamic Messaging
Call Back Queue
Voicemail Queue
Survey Application
Emergency Call Routing
Whisper Tone
Wrap Up Data
Email Notification

UCCX Premium Support*

$4,800 per month - Includes Break / Fix, Move / Add / Change, Small Project and support of Top 20 UCCX

Includes all benefits of UCCX Enhanced Support, plus

Look Ahead Routing
Auto Reskilling
Scheduled Call Back
Abandoned Call Back
Screenpop
Outbound Dialing
Omni Channel
Custom Reports
Context Service
CUIC Training