Webex CC Agent Screenpop
The Webex CC Agent can be used to provide a screenpop of key pieces of data like caller ID, dialed number, queue name, wait time, etc. With a robust integration to your databases or CRM, we can retrieve information and then screenpop it to the Webex CC Agent as well, along with all the interaction history of the callers details.
Why use a Webex CC Agent Screenpop?
With contextual data automatically provided to the agent upon answering the phone call, an agent can get right to business and shave seconds or minutes off of every call and personalize the experience.
How do we implement a Webex CC Agent Screenpop?
Webex Agent Screenpop will require a detailed workspace analysis to identify the key data elements that will improve agent efficiencies.
What can Webex CC Agent Screenpop do for me?
Money Savings
Time Savings
Effort Savings