Voicemail Queue
Our bundles include everything from discovery workshops, to the design of call flows, script development, testing, training and go live support.
Why Voicemail Queue?
Voicemail is the enemy of good service. When you allow a customer to leave a voicemail you lose your KPI’s, you increase your abandon rate and your customers will grow frustrated with voicemail tag.
A properly designed voicemail queue will allow your callers to leave a voicemail as if they are waiting in a queue. You maintain your KPI’s, you have full visibility in volume of calls to voicemail and your customers will trust your process and have confidence in knowing you provide a service level for voicemail care.
How do we Implement Voicemail Queue?
Engineering an effective voicemail queue system is a complex process where we review your reports to identify your call arrival patterns in fifteen minute increments. We will forecast voicemail usage and provide your agents with the necessary tools and visibility to successfully satisfy your customers request in a timely and accountable manner.
A properly engineered voicemail system will help with your staffing projections and provide your customers with an added layer of confident care.
What can Voicemail Queue do for me?
Money Savings
Time Savings
Effort Savings