Agent Survey Application
Agent survey will provide your customers with the ability to survey each transaction and present in a simplified reporting interface.
Why an Agent Survey Application?
The best feedback to an agent interaction is when the customer can provide feedback in the moment without the agent knowing. A carefully designed survey will allow your customers to provide effective and secure feedback and prevent negative consequences like bad reviews.
How do we implement an Agent Survey Application?
Survey applications can be tricky to design and implement. The key is to identify how you want to capture the survey and encourage customers to participate for both good and bad interactions. Surveys can be enabled for opt in at the end of a call, a survey callback or even an outbound email or text message survey. All resulting in providing you with the critical custom sentiment details to ensure constant improvement for your agents.
What can an Agent Survey Application do for me?
Money Savings
Time Savings
Effort Savings