Pick System (call & email)
A custom solution where an agent will have visibility to calls and emails in a queue, identify where the priorities are, and pick the next best transaction to process.
Why a Pick System?
Pick systems enable agents to visibly see who is waiting in their queues and provide them with the ability to pick the next call. Some examples, a sales contact center where a caller is calling with a PO, a short call to collect the details can be had and not force someone to wait unnecessarily. An additional feature could also be real time messaging to the caller while they wait in queue.
How do we implement a Pick System?
Your assigned Business Analyst will perform a series of discoveries to identify how to present the queued calls and emails and design the system that will allow the agents to quickly identify and pick calls as needed.
What can a Pick System do for me?
Money Savings
Time Savings
Effort Savings