Omnichannel
Omnichannel provides a seamless, integrated CX experience across all communication channels including phone calls, website chat, SMS/Text, email, and social messaging, providing a cohesive and consistent experience. Agents can switch between channels effortlessly while retaining context of their interactions and ongoing history of all communications.
Why Omnichannel?
Your customers want to contact you across their preferred channel of communications. Providing alternate options to communicate with your agents will improve your customers’ experience, additionally it can save on FTEs as the more contacts that come over a digital channel, the less cost of doing business.
How do we implement Omnichannel?
Omnichannel requires a detailed, second by second interaction analysis to design and build the best possible solution. This requires a deep analysis of how your customers like to communicate with you and a deeper analysis of your agent population to ensure their readiness with supporting multiple channels.
What can Omnichannel do for me?
Money Savings
Time Savings
Effort Savings