Look Ahead Routing
Our bundles include everything from discovery workshops, to the design of call flows, script development, testing, training and go live support.
Why Look Ahead Routing?
An intelligently designed contact routing solution will always factor in real-time conditions. Lookahead routing will streamline your queues, provide your callers with the necessary data to make choices and provide overall efficiencies across your queues.
How do we Implement Look Ahead Routing?
Designing a proper look ahead routing solution requires extreme attention to second by second details. We factor in all typical and anomaly based conditions. Contact Centers typically have three types of routing moments, normal, normal busy, anomaly busy, all three scenarios must be factored in to ensure a raving fan experience for your customers.
The team at Workflow Concepts has the experience, the vision and the strategy to create a powerful, contact routing solution that will improve your contact center performance and your agent occupancy.
What can Look Ahead Routing do for me?
Money Savings
Time Savings
Effort Savings