Express View
Custom, real-time dashboard of your contact center performance. Express View can incorporate multiple datapoints to provide managers true contact center performance.
Why Express View
Contact Center managers typically need a robust, single pane of glass, realtime view of their center’s performance associated with third party data like CRM. Express View provides you with the necessary data points that can combine realtime queue, agent and CRM data to a single view.
How do we implement Express View?
To implement a single performance dashboard takes extreme attention to design details. Our reporting specialist will spend the necessary time to capture your KPI’s and architect the view to simplify your daily responsibilities.
What can Express View?
Money Savings
Time Savings
Effort Savings