Email Queuing
Provide your customers with the ability to contact you using the channel of their choice and receive a proper and quick reply.
You also want the ability to monitor the performance of the response time, the best way to handle is with an email queue.
Why EMail Queuing?
Your customers want the ability to reach you over different channels than just a phone call. They want to email at all hours of the day and ensure that their email has a response time that provides confidence and ensures proper follow up.
How do we implement Email Queueing?
Email and Omnichannel routing requires extreme attention to detail. Unlike a voice call, an agent can handle multiple emails at the same time and will need to quickly navigate open transactions. A properly planned email queuing system can reduce the amount of phone calls and resources needed to support your customers, improving the customer journey and reducing overhead.
What can Email Queuing do for me?
Money Savings
Time Savings
Effort Savings