CRM Screenpop
Similar to the Webex CC Agent Screenpop, a CRM screenpop integration will open the callers’ CRM details and extend downstream services by automatically opening a ticket, an activity, a note, etc.
Why CRM Screenpop?
CRM integrations have saved contact centers thousand of hours of labor, reducing the cost of staffing your contact center. Additionally, a screenpop will reduce the handle time of every call, allowing the agents to process more calls per hour per day and increase your caller satisfaction by providing fast and efficient service.
How do we implement CRM Screenpop?
Integrating Webex CC to your database or CRM application requires a detailed review of your CRM configuration and available API data set. This will allow us to design the best integration and to achieve the maximum efficiency possible.
What can CRM Screenpop do for me?
Money Savings
Time Savings
Effort Savings