Webex CC Agentless Interactions
Webex Contact Center provides all the necessary tools to create a seamless, agentless experience as if there is a live person on the other end of your customers’ preferred method of communication.
Why Webex CC Agentless Interactions
Contact Centers across the country are suffering from high attrition and a small pool of available resources to hire. Additionally, your customers want the ability to accomplish transactions without having to talk to a human. Webex Agentless Interactions provides you with the tools to provide around the clock support at a fraction of “butts in seats”.
How do we implement Webex CC Agentless Interactions?
Developing agentless interactions takes careful planning and tuning. The engineers at Workflow Concepts take a very detailed approach in designing the agentless interactions. We provide a level of testing based on demographics and exhaust every scenario possible. Once completed, we move to a tuning stage to ensure the automation runs perfectly.
What can Webex CC Agentless Interactions do for me?
Money Savings
Time Savings
Effort Savings