Agentless Routing
Agentless routing is leveraged if you have employees that need to participate in a queue as an overflow but their functions don’t allow them to be part of the contact center.
Why Agentless Routing?
Agentless routing comes in handle when your employees can’t use the Webex Contact Center Agent application and might be working exclusively from their cell phone. We can design a solution where they can be available for handling queue calls over their direct cell phone number and not robust connectivity to use an app.
How do we implement Agentless routing?
Our team of flow designers and business analysts will work with you to idenify your overflow routing strategy and reporting requirements. We will work with your front line teams and your agentless routing teams to ensure the system is working as planned and validate that all reporting is working properly.
What can Agentless routing do for me?
Money Savings
Time Savings
Effort Savings