SMS & Chat Bot
A well designed SMS or website chat BOT can help reduce the amount of calls your center needs to handle per day.
Why a Chat or SMS BOT?
Chat and SMS BOT’s can help reduce the amount of agent transactions and shorten the average handle time of agent based interactions. With the proper integration, and leveraging AI, a BOT can eliminate a majority of the interactions required.
How do we implement BOTs?
The design process of any self service BOT requires clear objectives, documentation, development and tuning. Workflow Concepts takes extreme care in the entire process and ensures a successful solution. We take a “fresh eyes” approach to testing the end solution by requiring resources that are not part of your project to test end to end.
What can BOT’s do for me?
Money Savings
Time Savings
Effort Savings