Engagement Model – Projects

The Workflow Concepts approach is unique to the industry.   Our solution architects will take the time to learn your business and when possible, secret shop to get a sense of your CX experience. We take the time to review your website, your google places page, social media communication, review your published phone numbers, call in and when feasible, engage with your agents and experience your process first hand.   ​

Once we have gathered the above details, we will host a discovery session to learn about your challenges, identify the areas of improvement and start to build your solution outline that will be the baseline for your project.  The outcome of the discovery may be a follow up meeting, a demonstration of the technology or move right to pricing and providing a statement of work.  All of which will be carefully documented and curated to define your end state solution that will allow us to build the proper project outline and pricing that does not miss the critical details for success.​

We provide two options for project engagement, a fixed priced Statement of Work or our CX Technical Operations Program & Support, CX-TOPS.