Customer Briefing Center

Workflow Concepts Customer Briefing and Demo center is a state of the art facility that showcases the latest in Cisco Webex business telephone and contact center solutions.

We offer a three day, onsite briefing that covers all the latest AI based collaboration solutions of Calling as a Service (CaaS), Contact Center as a Service (CCaaS) and Communication Platform as a Service (CPaaS).

Office Tour

A typical agenda of a visit

We cover all the critical technologies to build a successful CX solution that provide your customers with the best possible experience leveraging the channels and automation of their choice.

Please call or email for more information at info@workflowconcepts.com or 207-558-8600.

8:30am to 11:30am – Cisco Webex Calling Overview
- Control Hub
- Reporting Overview
- PSTN/Cloud Connected Calling Overview
11:30am to 12:30pm – WORK BREAK 1 Hr
12:30 to 1pm – Lunch onsite
1pm to 3:30pm – Webex Contact Center Overview
- Webex Contact Center Overview
- Webex Agent
- Webex Supervisor
4:30 pm – Wrap

8:30am to 9am – Recap previous day with JP
9am to 11:30am – KC Flowbuilder/Google CCAI Overview
- Virtual Agent
- Intents
11:30am to 12:30pm – WORK BREAK 1 Hr
12:30 to 1pm – Lunch onsite
1pm to 3pm Webex Contact Center Overview Continued
- Omni Channel Details
- Flow Builder
- Workflows
- Customizations
- Analyzer
3:30pm – Wrap
5pm – Dinner at Boone’s

8:30am to 10:30am – Webex Connect Overview (CPaaS, IMI Mobile)
- Virtual Agent, Google CCAI
- Competitive overview and discussion
- Guild future overview and timeline
- Start strawman, high level overview
10:30am to 12pm – Wrap-up and next steps
- Competitive Overview
- Guild Future Overview & Timeline
12pm Wrap/Lunch/Airport