Who We Are:

Customer Experience Specialists​

Meeting our customers’ business goals with the latest technologies. We have a team of subject matter experts that have decades of experience creating customer experience solutions. Providing increased productivity through an improved, optimized experience by your preferred channel.​

Founder with Vision and Passion

Owner and Founder, David Chiarello, career has spanned every aspect of technology, from networking to UI development, to early day PBX, ACD, IVR & CTI implementation and support. 

David’s experience from working as a systems administrator, engineer, business analyst and sales specialist has provided him with the foundational skills to build and grow a world class CX design, implementation and support organization.​

Best and Brightest Only

Workflow Concepts only employs the best and brightest in their field of expertise ensuring 100% success for our customers.  The team at Workflow Concepts have been working together for almost 22 years with an average tenure of 15 years.  The team’s collective goal is to design and implement the most creative solution possible with absolute precision and accuracy. 

We all share a raving fan mentality and our approach to projects ensures the highest level of energy and synergy with your organization resulting in a levels of success that are foreign to complex projects.​

Hypercare-15 minute SLA

Workflow Concepts Hypercare Support- Another unique advantage of working with Workflow Concepts is that the team that implements your solution, support your solution. 

We lead the industry with a one of a kind hypercare support model of a 15 minute SLA where a team member from your project provides tier 2 support.​

Our Timeline

2002

Start CMB​

2009

Merge/Vanticore​

2012

Acquired​

2014

WFC Launch​

2022

Cloud​

2024

22 Years!​

What it Takes – The Team

​Highly Skilled CX Subject Matter Experts:​

  • Solution Architect​
  • Documentation Specialist​
  • Project Coordinator​
  • Business Analyst​
  • Customer Journey Specialist​
  • Workflow Design Specialist, Reporting and Development​
  • AI Designer-Voice/Chat/SMS Bot​
  • Developer/Programmer​
  • Testing & Training​
  • Day Two Support-Same Team​